About This Site
exists to help people use legal services more safely, calmly, and with greater control.
Legal work can be confusing, expensive, and hard to challenge when things go wrong. This site focuses on what you can control: how you choose a lawyer, how you manage communication and evidence, and how you complain or escalate if you need to.
Not legal advice: this site provides behavioural, evidential, and procedural guidance about using legal services. You remain responsible for your own decisions, deadlines, and instructions.
Where to start
- Core Guidance – stable principles that the rest of the site builds on: Core Guidance →
- Tools – practical templates and trackers to organise your matter: Tools →
- Complaints & escalation – if service fails or a complaint is mishandled: Complaints → · Escalation →
If you are under time pressure, start with the tools. If you want the “why” and the foundations, start with Core Guidance.
What this site does
- Explains how to approach legal services in a calm, organised way
- Shows how to keep control of communication and evidence
- Helps you spot early warning signs when service is slipping
- Supports structured complaints and escalation based on facts and dates
- Provides simple tools and templates you can adapt to your own case
What this site does not do
- It does not provide legal advice on the law or on the outcome of your case
- It does not act for you or contact firms, regulators, or ombudsmen on your behalf
- It does not replace professional judgment from a qualified lawyer
The aim is to help you be a better, more informed client – not to replace legal professionals.
Using this site safely
To use this site safely and realistically:
- Always read your own documents carefully (engagement letters, bills, court orders)
- Check the latest information on regulator and ombudsman websites
- Use the tools to organise your case, but keep your own secure copies of everything
- Consider taking independent legal advice for decisions that affect your rights or deadlines
If something feels high-risk (for example, a strict court deadline or a large sum of money), treat this site as a pointer to questions you should ask a qualified professional – not a replacement for them.