How to Read a Solicitor’s Letter
Spot avoidance tactics, contradictions and fake reassurance.
Read Guide →Knowledge Base
Clear, plain-English guides to help real consumers understand lawyers, the legal process, warning signs, evidence, complaints, and case types.
How this links to Core Guidance:
The Knowledge Base expands on Core Guidance by giving practical examples, warning signs, and case-type explanations. See Core Guidance for the underlying principles.
General Guides
Fake Apologies & Non-Answers
Detect blame-shifting, vague answers, deflection and gaslighting.
View Examples →Complaints, Regulators & Who Does What
Understand the roles of the Ombudsman, regulators and courts.
Learn More →Legal Services Act – Warning Signs
Behaviours that may breach core duties: honesty, integrity and client care.
View Warning Signs →How to Analyse a Legal Bill
Step-by-step guide to identifying excessive or incorrect charges.
Analyse Bills →Case Type Guides
Understand what good service looks like in specific types of legal work.
Conveyancing (Buying & Selling Property)
How conveyancing should work and common service failures.
Open Guide →Probate, Wills & Estates
Probate delays, valuations, estate accounts and warning signs.
Open Guide →Litigation & Disputes
Deadlines, disclosure, risks, and case mismanagement.
Open Guide →Family Law
Children, finances, negotiation and red flags.
Open Guide →