Timeline Tracker
Track what was meant to happen in your case, what actually happened, and when. This helps you spot delays and build a clear picture of the history of your case.
A clear timeline is one of the most important pieces of evidence for any complaint or Legal Ombudsman case. Entries are stored only on this device in your browser (local storage).
How this helps your case
A structured timeline lets you compare what should have happened with what actually happened. It can show patterns of delay, poor communication or missed deadlines.
You can use this timeline together with:
- Risk & Issue Log → – to record concerns linked to specific dates.
- Cost Monitoring Sheet → – to line up bills with work done.
- Evidence Checklist → – when preparing a complaint.
- Complaints guide → – to explain delay and poor service clearly.
The Legal Ombudsman and regulators often look for patterns over time, not just one bad event. A simple timeline makes those patterns visible.
Add a timeline entry
Add key events, deadlines, and milestones as your case progresses.
Tip: record what was expected, what actually happened, and any explanation given. This can be powerful if you later need to show delay or poor handling.
Your timeline
These entries are saved in your browser. If you clear your browser data or switch device, they won’t appear here.
You haven't added any entries yet. Start by adding one above.
| Planned date | Actual date | Event / milestone | Who is responsible | Status | Actions |
|---|
You can copy or download this timeline into your main case spreadsheet (Timeline_Tracker sheet).