Core Guidance v1 – Stable content

Purpose of This Website

This website exists to help real consumers navigate legal services safely, calmly, and with confidence.

Its purpose is to:

• Reduce avoidable risk when using legal services
• Help consumers maintain control of communication, evidence, and tone
• Explain what reasonable legal service looks like and how to recognise failure
• Support fair, evidence-based complaints and proportionate escalation where necessary

The guidance on this website is practical and experience-based. It is designed for consumers operating within clear power imbalances, where professional knowledge, process control, and institutional familiarity often sit with the provider rather than the individual.

This website does not provide legal advice. It provides behavioural, evidential, and procedural guidance to help consumers protect themselves when using legal services.

Core Guidance pages are designed to remain stable so that tools, templates, and other pages can point back to consistent principles.