Complaint to the Firm – Letter Generator
Use this tool to turn your facts into a clear, structured complaint letter to the law firm. The letter is a draft for you to review, edit and send yourself.
This tool gives structure only and does not provide legal advice. Always check the firm’s own complaints procedure.
How this tool fits your complaint journey
A strong complaint letter is clear, calm and based on evidence. This generator works best when you use it together with the other tools on this site:
- Risk & Issue Log → – to show patterns of delay, mistakes or poor communication.
- Timeline Tracker → – to set out key events and missed deadlines in date order.
- Cost Monitoring Sheet → – to highlight unexplained cost increases.
- Communication Log → – to show who said what and when.
- Evidence Checklist → – to make sure you attach the right documents.
- Complaints guide → and Complaints overview → – where to start and who does what.
- Ombudsman Complaint Builder → – for later escalation to the Legal Ombudsman.
To help identify serious issues (for example breaches of core principles or the Legal Services Act), see: Legal Services Act – Warning Signs & Code Breaches and Fake Apologies & Non-Answers – Detection Guide.
1. Your details
2. Firm and matter details
3. What went wrong
4. What you want the firm to do
5. Generate your draft letter
When you click the button, a draft letter will appear below. You can edit it on this page, then copy and paste into an email or document.
Check the firm’s website for their official complaints procedure, who to address it to, and any reference they want you to quote. Keep a copy of the final letter you send.
You can also copy this draft into ChatGPT and ask it to improve the tone, clarity and structure while keeping the facts and dates exactly the same. For example: “Please make this complaint letter clearer and more professional, but do not remove any of the facts or dates.”